How do I return an item?

Returns, Refunds and Warranty

Last updated: October 10, 2026

We want you happy with every order from Gapen Tackle Company. If something isn't right, give us a call or send an email and we'll work it out.

30-Day Returns

  • You can return unused items within 30 days of delivery.
  • Items should be in original condition and in the original packaging.
  • There is no restocking fee on standard items.

How to Start a Return

Please contact us before sending anything back so we can help and get your return matched to your order.

  • Phone: 1.877.623.2099
  • Email: [email protected]
  • Mail: Gapen Tackle Company, 301 4th St., State Center, IA 50247

Have your order number handy and let us know which items you're returning and why.

Return Shipping

  • If an item arrives defective, or we sent you the wrong item, we'll cover the return shipping.
  • For all other returns, the buyer pays return shipping.

Refunds

Once we receive and inspect your return, we'll issue a refund to your original payment method. Processing is typically within a few business days. After that, how quickly the credit shows up depends on your bank or card issuer.

Defective or Wrong Items

If something arrives damaged, defective, or isn't what you ordered, contact us as soon as you can. We'll make it right with a replacement or a refund, and we'll pay the return shipping.

Items We Can't Accept for Return

  • Used or fished items, except as covered by the warranties below.
  • Gift cards.

Warranties

Wilderness Rod Lifetime Warranty

If your Gapen Wilderness rod breaks for any reason, we'll replace it at 75% off current retail. That means you pay about 25% of what that model costs on the day you make your claim. To start a claim, call 1.877.623.2099 with the details of the breakage.

Full details: Wilderness Rod Lifetime Warranty

Slip-N-Lock Floats

Gapen's Slip-N-Lock floats are guaranteed against breakage for one year from the time of purchase when used under normal fishing conditions. Contact us to arrange a replacement.

Questions

Not sure if your item qualifies? Just ask. Call 1.877.623.2099 or email [email protected].